SingTel – BT

SingTel offers pay-TV buffet after mio outage

SINGAPORE Telecommunications will offer customers an all-you-can-watch pay-television buffet for three days to make up for its mio TV outage.

From March 19 to 21, mio TV subscribers will get to view all the broadcast television channels in SingTel’s portfolio for free. The buffet, however, does not include access to its video-on-demand offerings as well as US TV Packs, an ensemble of channels featuring popular shows such as Desperate Housewives and Gossip Girl.

This offer comes on the heels of a three-day mio TV blackout which left thousands of customers fuming last week. Close to six per cent, or around 10,000 subscribers, were shut out of SingTel’s pay-TV service as a result of a suspected software glitch. Customers flooded newspaper hotlines and forums with complaints after failed attempts to reach SingTel’s customer service desk.

According to SingTel’s website, the service has since been fully restored. Customers who are still experiencing difficulty are advised to turn off the power supply to their set top boxes and then switch it back on.

Last week’s outage occurred at a time when Singapore’s largest operator is launching an all-out pay-TV charm offensive after beating StarHub to score the broadcast rights for the next three seasons of the Barclays Premier League.

The coup helped lift SingTel’s mio TV base up by 23 per cent sequentially in the last quarter of 2009 to 155,000.

It added 29,000 new mio TV subscribers for the three months ended Dec 31, the largest quarterly gain since the inception of the service in 2007.

However, the surge in new sign-ups resulted in a manpower strain with some complaining of lengthy waiting times after putting pen to paper.

To resolve the issue, SingTel Singapore CEO Allen Lew previously said the firm has increased the number of installers to cope with the heightened demand. ‘After every single installation, our manager will call the homeowner. It’s not just a random sample check, it’s a 100 per cent check,’ he added.

Comments are Closed